Terms & Conditions

Updated 30 October 2019

This website is operated by Coolgifts (referred to as "Coolgifts/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below. Please read these terms and conditions carefully before using this website and print a copy for future reference.

1. General

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read the terms and conditions on each occasion you use this website. Your continued use of your website shall signify your acceptance to be bound by latest terms and conditions.

2. Ordering

All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

The confirmation stage sets out the final details of your order. 

Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products you ordered unless we have notified you that we do not accept your order, or you have cancelled it.

We do not file details of your order for you to access direct on this website. If you wish to obtain specific details of your orders please contact us.

3. Delivery

Delivery charges and estimated timescales are specified in the Delivery Information & Shipping Cost section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unexpected factors. Coolgifts shall be under no liability for any delay within estimated timescales.

Risks of loss and damage of products passes to you on the date when the products are delivered to you.

4. Payment

We take payment from your card at the time we receive your order, once we have checked your card and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible. A full refund will be given if you have already paid for the goods.

To ensure that your card is not being used without your consent, we will validate your personal information supplied by you during the order process against third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may take a record of that information. This is done only to confirm your identity. All information provided by you will be treated securely and in accordance with relevant data protection laws.

5. Returning products

Please refer to the How to Return section.

If you have any further questions regarding our website, please contact us.